We guarantee your original Elisa Ilana jewelry against manufacturers defects for the life of the product.
We recommend having your piece re-strung every six months, if worn daily. At least once a year if worn occasionally. Call us at 402-926-3479 to receive a quote for a restring.
If your jewelry does break, collect all of the pieces and bring it into the gallery at 13132 Davenport Street, or call us for a "Return/Repair Authorization". If there are pieces missing you will be called with a quote for the repair.
To receive a Return/Repair Authorization form, you must contact us at 402-926-3479 or email@example.com prior to sending in your jewelry. Any unauthorized return/repair will cause a delay in having your jewelry repaired.
We cannot repair chlorine, silver polish or other chemical damage. Scratches are a natural condition of wearing sterling silver and is not considered a defect.
A representative will assess your repair and call or email a quote. We will not start any repairs until they have been paid for in advance.