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Customer Service

Terms and Conditions

Shipping: Transit times vary depending on method selected see chart below. Shipping estimates are from day of shipping not from day of order.
» Free shipping offers via USPS are not insured and do not carry a guaranteed day of delivery. By entering promocode buyer assumes risk and indicates agreement to these terms.

Shipping Method Price Details
US Postal FREE Averages 3-7 business days
Ground $9.95 or
Free over $100
2-7 Business Days
Expedited $15.95 2-4 Business Days.
Delivery to PO boxes not available
Overnight $27.95 1 Business Day.
Delivery to PO boxes not available
Overnight Saturday Delivery
(For orders placed on Friday
by 4pm CST)
$42.95 1 Business Day
(Not available to all locations)
Delivery to PO boxes not available
USPS International $8.00 Delivery averages 1-3 weeks, Not Insured, Not Trackable.
Any additional duties, fees or taxes are buyers responsibility.

Delivery time is based on regular business days (Mon-Fri). Most in stock orders ship within 1 business day. Once your order ships from our facility you will receive an email with your tracking number. Holidays and extreme weather conditions can delay shipping/delivery times by a day or two. Shipments to APO's, Guam & Puerto Rico must choose US Postal option.

Incorrect Shipping Addresses:
All shipping addresses should be verified before submitting your order. If any shipping information is incorrect, you may incur a $15 re-direct fee to correct the address with Fedex. If your order has already left our facility and you chose USPS as your shipping method we cannot re-direct your package. Please contact us immediately to report any errors to avoid this fee or misdelivered packages.

How to file a claim with the post office:
Please visit www.usps.com and click on file a claim on the left hand side of the website.

Back Order Policy:
We carry an extensive inventory. However, due to the unpredictability of Pandora inventory shipments, we cannot guarantee availability of all items shown on our website at all times.

If an item(s) is not in stock at the time your order is placed a backorder is created and you will be notified via email.

If your order contains (1) one or more items that are out of stock we may at our discretion split the order into multiple shipments unless otherwise instructed. The items that are in stock at the time of the initial order will ship via the shipping method originally selected. All items that are out of stock will ship at our expense via first class mail when they become available. Most items become available within 1-3 weeks.

100% Safe: All orders are placed on our secure server.

Contact info: customerservice@elisailana.com for all questions related to this site navigation and/or your order. help@elisailana.com to track your order.

Customer Service: 402-926-3479 ext 1